Privacy Policy
Effective Date: October 10, 2026
1. Introduction
Welcome to SuperFlooring LLC ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (superflooringllc.com) or interact with us to request flooring services, estimates, or customer support.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining an estimate or services from us. The personal information we collect may include the following:
- Contact Information: First and last name, phone number, and email address.
- Project Details: Physical address where services will be rendered, preferred service dates, types of flooring requested (hardwood, LVP, laminate, tile, refinishing), and any additional project notes.
- Communication Preferences: Your preferred method of contact (SMS, WhatsApp, Email).
3. How We Use Your Information
We use the information we collect or receive for the following business purposes:
- To provide you with accurate in-home flooring estimates.
- To fulfill and manage your service requests, installation schedules, and customer support inquiries.
- To send you administrative information, such as schedule confirmations or changes to our terms.
- To communicate with you via your preferred method (SMS, Email, or WhatsApp).
4. SMS & Communication Policy (TCPA Compliance)
By submitting a contact form on our website and providing your mobile phone number, you explicitly consent to receive transactional and informational text messages (SMS) and/or WhatsApp messages from SuperFlooring LLC regarding your estimate, project updates, and scheduling.
- Opt-In: Consent is obtained when you submit your phone number through our secure online form to request an estimate.
- Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.
- Data Rates: Message and data rates may apply depending on your mobile carrier plan.
- No Third-Party Sharing for Marketing: We DO NOT share, sell, or rent your phone number or SMS consent data to any third parties or affiliates for marketing purposes.
5. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with trusted third-party vendors (such as hosting providers or scheduling software) solely to assist us in operating our business. We do not sell your personal data to data brokers or advertising agencies.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Contact Us
If you have questions or comments about this Privacy Policy, or if you wish to review, update, or delete your personal information, you may contact us at:
- SuperFlooring LLC
- Richmond, VA
- Phone: (804) 939-2231
- Email: flooringfranz@gmail.com